• IQVIA
  • $103,730.00 -157,700.00/year*
  • Engineering
  • Full-Time

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Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health. A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.


Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health. A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.



PURPOSE

Under general supervision, provide remote second-tier Information Technology (IT) support to end-users, to restore service and / or identify and correct core problem.


RESPONSIBILITIES

  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
  • Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
  • Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
  • Participate on global and regional project teams.
  • Delegate IT support tasks and provide training to more junior staff and end-users.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
  • Perform other duties as required.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor s Degree in Computer Science or related field; with 1 years experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience

PHYSICAL REQUIREMENTS

  • Extensive use of the telephone and face-to-face communications, which requires accurate communication skills
  • Significant use of keyboard involving repetitive motions with fingers
  • Ability to bend, stoop, crawl and lift up to 60 pounds



EEO Minorities/Females/Protected Veterans/Disabled



Job ID: R1058605

Associated topics: bio, biology, biomaterials, biomechanics, biomedical engineer, bioprocess, fermentation, hereditary, msat, neuroscience

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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