Loss Mitigation Processor

Employment Type

: Full-Time


: Miscellaneous

External Description

Caliber Home Loans, Inc. is one of the nation's fastest-growing mortgage lenders. We didn't move into the fast lane because of clever marketing campaigns or flashy television ads -- our talented employees worked hard to help us rise to the top of our industry.

Here at Caliber, we've replaced the stereotypical corporate culture with a casual 'dress for your day'work atmosphere that promotes creativity and a collaborative environment that allows our team members to thrive.


The Loss Mitigation Processor is responsible for assisting the Underwriting team in the coordination of all functions related to the processing and completion of all Loan Modifications. Interfaces with numerous other Caliber Home Loan departments outside of Loss Mitigation and other financial institutions to process: modifications, deferments and partial claims on potential and delinquent accounts.


  • Responds to business partners' e-mails, questions and inquiries.
  • Communicates to Processing Management team if unable to achieve a timeline or to resolve an issue
  • Escalates any fraud files to the Fraud Investigation Unit in accordance with Caliber Fraud Policy.
  • May manage key dates, for example, reviewing trial payment plan accounts, ensuring contract dates are adhered to and in meeting compliance dates.
  • Performs data entry to update all internal computer systems and loan files with notes regarding all actions that affect the loan in accordance with company requirements and loan modification agreements.
  • Allocating and Posting funds received from trial payments within prescribed timelines.
  • Updating critical information within the servicing system on a loan level.
  • Calculating and balancing documents to the system of record.
  • Process basic to advanced Loan Modification products, may include GSE, GNMA and Treasury HAMP.
  • Preparation of Loan Modification documents, may assist in preparation of partial claims, title and recording items.
  • Validate/Audit system updates, including, Pre Audit checklists and Data Validations.
  • May conduct a Pre-Audit of Loan Modification Documents for accuracy.
  • Attends regular team meetings and system training updates as necessary.

  • Up to 3 years of Collections experience, preferably in Loss Mitigation.
  • Current, working knowledge of the Microsoft Office suite, including: Word, Excel, Access and PowerPoint.
  • High School Diploma or equivalent.
  • Fluency in a foreign language helpful.
  • Our employees demonstrate the Caliber Ways of Work (WOWS) every day through:

  • Collaborating Contagiously
  • Caring Fiercely
  • Doing the Right Thing
  • Leading Thoughtfully
  • Caliber benefits and perks will WOW you!

    Our benefits package includes: comprehensive medical, dental, and vision insurance, short-term and long-term disability, 401(k),10 employer paid holidays, as well as numerous employee discount programs.

    We are proud to be a military friendly employer, and provide paid leave during military assignments for employees who serve in the Guard or Reserve.

    Employees who work at our Coppell headquarters experience additional perks that include: standing desks, complimentary coffee and tea stations, an on-site gym and activities center with ping-pong and pool tables, and an in-house café.

    Caliber is an equal opportunity employer.

    Launch your career - Create your profile now!

    Create your Profile

    Loading some great jobs for you...